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Information: How to use this website

This website has been designed for use with Microsoft Internet Explorer version 5.5 and above.

It is best viewed with the following optimal settings, which can be found in the Display Settings in your Control Panel:

  • Colour palette of 256 colour and above
  • Font size of small fonts
  • Desktop/display area screen resolution of 800x600

Note that the above optimal settings are the best way of viewing this site, but you are not restricted to using them.

Navigation
To move around this site, use the menu items on the top of the page. Each of these menu items refer to a particular area of the site. Most of these menu items have submenus that relate to that area and are displayed when you move your cursor over the menu. When you view a page in the site the related pages of that area are listed in the left border for your convenience.

The Log out button will close your current "session" in the site. Note, that, as a security feature you are automatically logged out after 15 minutes of inactivity within the site.

Accessing your information.

If you are having trouble logging in, and are sure that you are using a correct member number and PIN, check the Advanced settings of your internet browser. To be able to use this site your settings must accept "per session cookies". These settings may be under different areas depending on your browser, e.g. Under the Internet Options menu item check your Security Custom Level in IE 5 and Privacy Advanced in IE 6.

While this website does not write any cookies to your PC, it does require this setting to be enabled. A small amount of data is required to be continually held while you are accessing the site, this is required as part of the security controls and enables us to ensure that a person has logged into the site and therefore can access private information.

This information is not needed or held on your PC at home, but the web server has to be able to recognise your requests and other user requests to it. It does this by placing a "cookie" with a unique id in the memory of your machine, which then gets passed back to the web server each time you make a request to it (i.e. when you request a page).

When you finish accessing the site, the cookie is removed from memory. Note that no information is actually written to your machine.

Your browser must also enable Javascript to be used.

Your comments, questions or suggestions about this site are welcomed by the webmaster.

Legal Contact us: 1800 819 756