This website has been designed for use with Microsoft Internet
Explorer version 5.5 and above.
It is best viewed with the following optimal settings, which can
be found in the Display Settings in your Control Panel:
Colour palette of 256 colour and above
Font size of small fonts
Desktop/display area screen resolution
Note that the above optimal settings are the best way of viewing
this site, but you are not restricted to using them.
To move around this site, use the menu items on the top of the page. Each of these menu items refer to a particular area
of the site. Most of these menu items have submenus that relate
to that area and are displayed when you move your cursor over
the menu. When you view a page in the site the related pages
of that area are listed in the left border for your convenience.
The Log out button will close your current "session" in the site.
Note, that, as a security feature you are automatically logged out
after 15 minutes of inactivity within the site.
Accessing your information.
If you are having trouble logging in, and are
sure that you are using a correct member number and PIN, check the
Advanced settings of your internet browser. To be able to use this
site your settings must accept "per session cookies". These
settings may be under different areas depending on your browser, e.g.
Under the Internet Options menu item check your Security Custom Level
in IE 5 and Privacy Advanced in IE 6.
While this website does not write any cookies to your PC,
it does require this setting to be enabled. A small amount of data
is required to be continually held while you are accessing the site,
this is required as part of the security controls and enables us
to ensure that a person has logged into the site and therefore can
access private information.
is not needed or held on your PC at home, but the web server has
to be able to recognise your requests and other user requests to
it. It does this by placing a "cookie" with a unique id
in the memory of your machine, which then gets passed back to the
web server each time you make a request to it (i.e. when you request
When you finish accessing the site, the cookie is removed
from memory. Note that no information is actually written to your machine.
Your comments, questions or suggestions about this site are welcomed
by the webmaster.